FORT LANGLEY JAZZ AND ARTS FESTIVAL POLICIES

RESPECTFUL WORKPLACE 

We are committed to creating a safe, inclusive, and respectful workplace for everyone involved in our festival, including artists, cultural workers, volunteers, and employees. Guided by the Canadian Code of Conduct for the Performing Arts, our policy promotes mutual respect, clear communication, and professional boundaries, and maintains zero tolerance for harassment, discrimination, bullying, or violence of any kind.

We encourage people to speak up if concerns arise and ensure concerns are taken seriously, investigated promptly, and addressed appropriately. We also provide clear expectations, regular policy reviews, and training and information so that everyone understands acceptable behavior, reporting processes, and their right to feel safe and respected while participating in our work.

INDIGENOUS RELATIONS AND RECONCILIATION

We acknowledge that our work takes place on the traditional, ancestral, and unceded territories of Indigenous Peoples. We recognize the enduring presence, cultures, and contributions of First Nations, Métis, and Inuit Peoples, and we honour their ongoing relationship to the land.

Land acknowledgements are an important part of our commitment to respect, learning, and reconciliation. We strive to ensure acknowledgements are meaningful, accurate, and delivered with intention, understanding that they are one step in a broader, ongoing process.

Our organization is committed to advancing reconciliation through respectful relationships, informed practices, and continued education. This includes listening to Indigenous voices, supporting Indigenous artists and cultural workers where possible, and reflecting on how our policies, programs, and partnerships can contribute to greater equity and understanding.

We recognize that reconciliation is an ongoing responsibility. We commit to learning, reflection, and action, and to reviewing this policy regularly to ensure it remains responsive, respectful, and aligned with our values and the communities we serve.

EQUITY, DIVERSITY AND ACCESSIBILITY 

We are committed to fostering an equitable, diverse, and accessible environment where everyone feels welcome, respected, and able to participate fully. We value the contributions of people of all backgrounds and experiences and strive to remove barriers that limit access to our programs, spaces, and opportunities.

Our organization actively works to promote fairness, inclusion, and representation across all areas of our work, including artists, staff, volunteers, audiences, and community partners. We do not tolerate discrimination, exclusion, or harassment based on race, ethnicity, gender identity or expression, sexual orientation, age, ability, socioeconomic status, or any other protected characteristic.

Accessibility is a shared responsibility. We aim to design programs and experiences that are accessible from the outset, and we welcome feedback to help us improve. We are committed to ongoing learning, reflection, and accountability, and to regularly reviewing our policies and practices to ensure they align with our values and the communities we serve.

PRIVACY 

The Fort Langley Jazz & Arts Festival respects and is committed to protecting your privacy. Although personally identifiable information is collected when you visit our ticket site and purchase a ticket, the information is solely for the purpose of being able to bill and process ticket orders as well communicate about the festival. 

PHOTOGRAPHY AND VIDEO

By entering the Fort Langley Jazz & Arts Festival, you understand that you may be photographed, filmed or videotaped, and you authorize the promoter the unqualified right to take pictures and/or recordings of you and grant the perpetual right to take use your likeness, image, photo without compensation, for broadcast or exhibition in any medium.

OFFICIAL REFUND POLICY

The Fort Langley Jazz & Arts Festival is not responsible for LOST or STOLEN tickets. Our official policy states that there will be NO REFUNDS for tickets. All sales are final. The Festival will take place rain or shine, and artists and times are subject to change without notice.

UNFORESEEN CIRCUMSTANCES

These circumstances will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, road closures or traffic issues. 

FESTIVAL TALENT

A ticket is for the Fort Langley Jazz & Arts Festival, not a specific artist. Artists and schedules are subject to change without notice. Artist cancellation is not grounds for a refund.

GROUNDS FOR NO-ENTRY OR REMOVAL

Festival producers, venue owners, security and event staff have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to disorderly behavior, intoxication, breach of security restrictions.

CODE OF CONDUCT

The Fort Langley Jazz & Arts Festival Society, a non-profit organization, presents the Fort Langley Jazz & Arts Festival annually in July. The event is an artistic, cultural and fun-filled weekend for everyone, and we are proud to host it.

To this end we want everyone who attends to have a great time with no worries about harassment or discrimination of any kind. As a guest, volunteer or ticket holder, you are part of making the festival an enjoyable environment for all attendees.

Behavioral Expectations:

  • There will be a zero-tolerance policy for harassment or discrimination of ANY kind.

  • All guests are expected to exhibit appropriate behavior, avoiding unruly, disruptive, or illegal actions.

  • Intoxication resulting in irresponsible behavior is discouraged and will not be tolerated.

  • Foul language, obscene gestures and harassment are not tolerated.

  • Respecting all artists, staff, security, volunteers and fellow attendees is essential.

  • Resale of Complimentary, Discounted or Vendor tickets is prohibited.

Consequences:

  • Violation of the Code of Conduct may lead to ejection from the venue site and could result in the forfeiture of purchasing or receiving tickets in the future.

  • For more serious offenses, law enforcement will be called in as needed.

  • Complimentary tickets have no face value and cannot be resold. Tickets determined to have been resold will not be honored for entry and will be confiscated. Any person determined to have sold or purchased complimentary, discounted or vendor tickets will be prohibited from attending the festival in the future.